Refund Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

We want you to be completely satisfied with our AI Logo Generator platform. This Refund Policy outlines when and how you can request a refund for our services.

1. 14-Day Money-Back Guarantee

What's Covered

We offer a 14-day money-back guarantee for:

• New subscriptions: Full refund if you're not satisfied within 14 days
• Premium plan upgrades: Refund the difference if you downgrade within 14 days
• Annual subscriptions: Full refund if cancelled within 14 days of initial purchase

What's Not Covered

• Renewals: Automatic subscription renewals are not eligible for refunds
• Partial months: No refunds for unused portions of monthly subscriptions
• Add-on purchases: One-time purchases like premium logo packages
• After 14 days: Requests made after the 14-day window

2. Refund Conditions

Eligible Situations

You can request a refund if:

• Technical Issues: Our platform fails to generate logos due to system problems
• Service Unavailability: Extended downtime prevents you from using the service
• Billing Errors: You were charged incorrectly or without authorization
• Unsatisfactory Results: The AI consistently fails to meet your logo generation needs
• Feature Misrepresentation: Advertised features don't work as described

Refund Requirements

To qualify for a refund:

• Timely Request: Submit within 14 days of your original purchase
• Account in Good Standing: No violations of our Terms of Service
• Genuine Use: You've made a reasonable attempt to use our service
• Documentation: Provide details about issues you experienced

Non-Refundable Situations

We cannot provide refunds for:

• Change of Mind: Simply deciding you don't need the service anymore
• User Error: Mistakes in using the platform or misunderstanding features
• Generated Content: Logos you've already downloaded and used commercially
• Violation of Terms: Accounts terminated for Terms of Service violations
• Duplicate Accounts: Multiple accounts created to circumvent limitations

3. Refund Process

How to Request a Refund

Step 1: Contact Support

• Email: refunds@[your-domain].com
• Subject: "Refund Request - [Your Account Email]"
• Include your account details and reason for refund

Step 2: Provide Information Include the following in your refund request:

• Account email address
• Subscription plan and purchase date
• Transaction ID or receipt number
• Detailed reason for refund request
• Screenshots of any issues (if applicable)

Step 3: Review Process

• We'll review your request within 2-3 business days
• Our team may contact you for additional information
• You'll receive email confirmation of our decision

Step 4: Processing

• Approved refunds are processed within 5-7 business days
• Refunds return to your original payment method
• You'll receive a confirmation email with transaction details

Processing Times

| Payment Method | Processing Time | |----------------|----------------| | Credit Card | 3-5 business days | | PayPal | 1-2 business days | | Bank Transfer | 5-10 business days | | Digital Wallets | 1-3 business days |

4. Partial Refunds and Credits

Pro-Rated Refunds

In special circumstances, we may offer:

• Service Credit: Account credit for future use instead of cash refund
• Partial Refund: Reduced refund amount for partial service use
• Plan Downgrade: Refund difference when switching to lower-tier plan

Account Credits

• Service Issues: Credit for time lost due to platform problems
• Goodwill Gestures: Credits for inconvenience or poor experience
• Promotional Credits: Bonus credits for referrals or special offers

Credit Usage

• Credits never expire unless your account is terminated
• Use credits for subscription renewals or plan upgrades
• Credits cannot be transferred to other accounts or converted to cash

5. Special Circumstances

Extended Downtime

If our service is unavailable for more than 24 consecutive hours:

• We'll provide service credits equal to the downtime period
• Credits will be automatically applied to your account
• No action required on your part

Billing Disputes

For billing errors or unauthorized charges:

• Contact us immediately for fastest resolution
• We'll investigate and resolve within 48 hours
• Full refund provided for confirmed billing errors

Account Termination

If we terminate your account for Terms of Service violations:

• No refunds will be provided
• Unused credits will be forfeited
• You may appeal termination decisions

6. International Refunds

Currency Conversion

• Refunds are processed in the original currency
• Exchange rate fluctuations may affect the final amount
• Currency conversion fees are not covered by us

International Banking

• International refunds may take 7-14 business days
• Additional banking fees may apply
• Contact your bank for specific international transfer information

Local Regulations

• Refunds comply with local consumer protection laws
• Some regions may have different refund rights
• Contact us for region-specific refund information

7. Frequently Asked Questions

Q: Can I get a refund after downloading logos?

A: Yes, downloading logos doesn't automatically disqualify you from refunds within the 14-day period. However, extensive commercial use may affect eligibility.

Q: What if I accidentally purchased the wrong plan?

A: Contact us within 14 days and we'll help you switch to the correct plan or provide a refund for the difference.

Q: Do you offer refunds for annual subscriptions?

A: Yes, annual subscriptions are eligible for full refunds within 14 days of the initial purchase date.

Q: Can I get a partial refund if I cancel mid-month?

A: Monthly subscriptions don't qualify for partial refunds. Your service continues until the end of the current billing period.

Q: What if the AI doesn't generate logos I like?

A: If you've made a genuine effort to use our service and consistently get unsatisfactory results, you may be eligible for a refund within 14 days.

Q: How do I cancel my subscription to avoid future charges?

A: You can cancel anytime in your account settings. Cancellation prevents future billing but doesn't trigger a refund unless within the 14-day window.

Q: Can I get a refund if I forgot to cancel before renewal?

A: Automatic renewals are generally not refundable, but contact us immediately if you forgot to cancel - we may be able to help.

Q: What happens to my generated logos after a refund?

A: You keep ownership of any logos generated during your subscription period, even after receiving a refund.

Q: Can I request a refund through my credit card company?

A: We recommend contacting us first for faster resolution. Chargebacks may result in account suspension.

Q: Do you offer refunds for technical difficulties?

A: Yes, if technical issues prevent you from using our service, you may be eligible for a refund or service credit.

8. Contact Information

Refund Support Team

Email: refunds@[your-domain].com
Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM - 6 PM [Your Timezone]

Response Times

• Email: Within 24 hours on business days
• Phone: Immediate assistance during business hours
• Refund Processing: 2-3 business days for review

Escalation

If you're not satisfied with our refund decision:

• Request escalation to our senior support team
• Email: disputes@[your-domain].com
• Include your original refund request and reason for escalation

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We're committed to fair and transparent refund practices. Our goal is to ensure you're satisfied with our service while maintaining sustainable business operations. Thank you for choosing our AI Logo Generator platform.